Working Toward the Mobility Society of the Future

Message from the President The Source of Our Value Creation: What Makes Us Toyota Value Creation Story: Working toward the Mobility Society of the Future Business Foundations Corporate Data for Value Creation Message from the CSO > Roundtable Discussion with the Outside Directors > Dialogue with Institutional Investors on Corporate Governance > Corporate Governance Message from the CFO > Capital Strategy >The Environment > Vehicle Safety > Quality and Information Security > Intellectual Property and Privacy > Value Chain Collaboration >Human Rights Diversity and Inclusion >Human Resource Development >Health and Safety and Social Contribution Activities Risk Management and Compliance Supplier Hotline The supplier hotline has been set up to allow suppliers to report any violations of laws, regula- tions, rules, or the above guidelines while assur- ing anonymity. p54 "Speak Up" Hotline Awareness-raising Activities Toyota is working to educate and raise awareness among all employees, including buyers. We request that suppliers work to promote sustain- ability through their own, voluntary initiatives while also working closely with them on cooperative sustainability promotion. Dealers Dealers are the front line where Toyota's Customer First policy is directly observed. Toyota and its deal- ers share the value of its products and services and constantly work as one to enhance customer satis- faction based on a strong relationship of trust through close two-way communication as partners. Toyota follows a "Customer First, Dealer Second, Manufacturer Third" approach. We work alongside dealers to meet customer expectations and raise the level of customer satisfaction. We believe that, through these efforts, we will realize growth for both dealers and Toyota. Support for the Compliance Activities of TNDAC*² and Dealers Major Initiatives Led by Toyota Toyota Suppliers Target Audience All purchasing division staff Employees dispatched overseas from purchasing divisions Training on sustainability for those newly assigned to purchasing divisions Regular seminars Predeparture training Suppliers Seminars in Japan Details •Training related to sustainability • Regular seminars related to human rights, the environment, and other sustainability topics • Labor relations training provided by the human resources division Recent seminar topics •Foreign technical internship trainees (2020) •In a 2019 survey, a number of suppliers responded that they had employed foreign technical internship trainees from Vietnam. These suppliers were given a seminar detailing Toyota's stance and initia- tives intended to ensure that trainees are not charged exorbitant fees • Briefing on achieving carbon neutrality (2021 and 2022) •Dissemination of specific emission calculation methods and tools to help achieve CO2 reduction targets • Presentation of items that reduce CO2 emissions • Implementation of a matching service to link companies provid- ing emission reduction solutions with suppliers that are having trouble reducing their emissions Requiring suppliers in tier 1 to encourage suppliers in tier 2 and beyond to participate in the initiatives above in order to dissemi- nate this information throughout the supply chain TNDAC initiatives Details • Dealers implement activities related to priority topics every month in accordance with the Legal Compliance Manual* • Details: Overview and checklists related to the following laws - Laws related to dealers' duties, including sales talks and responses to customers (Act on the Protection of Personal Information, Act against Unjustifiable Premiums and Misleading Representations, Copyright Act, Consumer Contract Act, Insurance Business Act, Installment Sales Act, Act on Specified Commercial Transactions, Garage Act, civil law, and criminal law) - Laws related to safety and the environment (Road Transport Vehicle Act, End-of-life Vehicle Recycling Law) - Laws related to labor and employment (Labor Standards Law, Industrial Health and Safety Act, Act on Securing, etc., of Equal Opportunity and Treatment between Men and Women, laws and ordinances related to harassment) - Laws related to transactions (Antimonopoly Law, Subcontracting Law) *Tools to support voluntary legal compliance activities by dealers TNDAC Helpline •Repeated notices to dealers and employees to prevent and quickly detect any legal or regulatory violations Voluntary Supplier Activities*1 Corporate Executive Round-table Conference Kyohokai Environmental Research Group and Eihokai SDGs Study Group Volunteer Activities Details •We hold the Corporate Executive Round-table Conference to encourage corporate executives to take the initiative in carrying out sustainability activities. • 2021 results Executives from Toyota attended the conference, taking part in discussions on carbon neutrality. The participants shared information, identified issues, and planned mea- sures to address said issues. Suppliers engage in dialogue with each other to mutually enhance awareness, improve understanding, and advance initiatives • Activities carried out by Toyota's supplier associations Kyohokai and Eihokai *1 Kyohokai and Eihokai carry out a variety of volunteer activities. Support from Toyota • Implemented the following initiatives in response to designated vehicle maintenance violations and improper handling of personal information by dealers. (From FY2022 onward) • Compliance seminars for dealer representatives and other personnel • Supporting improvement activities at dealers by disseminating Toyota Production System (TPS) know-how and holding training sessions Supporting dealers' initiatives through the distribution of a Privacy Governance Guidebook reflect- ing amendments of the Act on the Protection of Personal Information promulgated in April 2022 • Disseminating Toyota Motor Corporation's Human Rights Policy to dealers • The policy has a particular focus on appropriate management of foreign technical internship train- ees and creating harassment-free workplaces *2 The Toyota National Dealers' Advisory Council (TNDAC) is an organization comprising Toyota dealers in Japan TOYOTA MOTOR CORPORATION 48 INTEGRATED REPORT

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