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Investor Presentaiton

Risk Management GRI 102-11, 102-15, 103-2, 103-3 OUR OPERATION In order to always ensure that people's integrity and physical well-being are a priority, keep our assets safe and mitigate possible risk exposures and our business's impacts on society, communities and environment, we have a structured Risk Management strategy at Rede D'Or São Luiz. To help us identify, assess, prioritize and treat possible risks to our business, we adopt a series of policies, operational and financial strategies, as well as governance practices that support us in adopting adequate plans and measures to prevent and mitigate risks. In order to add social and environmental aspects to its corporate risk management, we adopt practices such as the use of social and environmental management system, mechanisms to receive complaints, risk monitoring program, internal social and environmental risk reports as well as audits to assess the policy on the topic. A Corporate Risk Commission was created to assess risks and operate in line with the executive offices responsible for the necessary actions. The commission is also responsible for providing information that help the Executive Board and Board of Directors assess the risks. The Commission is comprised by at least three members, including the Commission's Executive Officer, namely the Risks and Internal Controls Executive Officer, who is supported by the coordinator, namely the Corporate Risks and Business Continuity Manager, with the participation of several of the Company's departments. The Department's main purpose is to foster and monitor risk management in the corporate departments and business units. Corporate risks are assessed in all departments. The process involved 34 50 department heads departments The process had three stages: Identification and classification Measurement and treatment Monitoring and report identification 55 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021 56
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