Investor Presentaiton
PERFORMANCE
TAL's focus on customers, distribution channels, products and
digital capabilities delivers a competitive advantage
Focus on the customer
Strong track
record of paying
claims ($2.7 billion
in 2020)
Improving the
customer
experience
through digital to
address consumer
needs
Customer
feedback
embedded in KPIs;
touchpoint NPS
right through the
value chain
Diversified channels
Multi-channel
capabilities across
direct, retail, group
and bancassurance
Westpac deal set
to secure TAL'S
market leadership
positions in all
distribution
channels
Lifebroker -
leading aggregator
platform
$
Products
Accelerated
Protection - award
winning retail
product
Launch of new IDII
products
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TAL Presentation
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Digital capabilities
Large ongoing
investments in
CX/DX
Claims Assist -
digital claims tool
CoverBuilder -
digital cover
builder capability
TAL Risk Academy
- adviser education
Leadership and
execution
Well established
and strong
leadership team
with broad, and in-
depth experience
in insurance,
banking and wealth
management
Strong relationship
with Dai-ichi Life
TALView entire presentation