Economic Indicators and Efforts for Sustainability
Cross-Sectional Efforts Supporting Business Strategies _ Branch Plan I
Next-generation Branches/Securing Co-working Space for the Bank
and Group Companies
Kawanoe Branch (and Kinsei Branch) * Newly opened in July 2022
Review the locations and functions of
existing channels
Review of Branches and ATM Locations
New channels and efforts in line with customers' changes
in lifestyles
AGENT app
* Released June 2021
150
148
Number of
branches
750
145
142
Number of ATMs 700
140
650
635
135
134
650
130
✓
130
128
600
125
530
550
527
■Shift to Next-generation Branches with Satto Madoguchi (Quick Counter) and AGENT
system (Introduced to 102 branches)
524
120
500
115
<Transaction lobby >
<Consulting lobby>
110
Released banking app that can provide the same
customer experience as at a counter reception
✓ Totally renewed design to be more intuitive
✓ Added functions including various
applications and inheritance procedures
Gradually increasing transaction menu
lyogin SMART * Released August 2021
Micro branches (branches not having account) for
the purpose of maintaining contact points with the
community after branch closure
いよぎん
SMART
Realizing cashless processing and no filling-
out of paper slips (to save customers' work)
■Labor-saving operations by improving
administrative efficiency
Available until 5:00 p.m. on weekdays for
various applications and consultations
Listening closely to customers to provide
values
Holding seminars and consultation events
Securing Space for Working with Group Companies and Strengthening Cooperation
Fiscal 2018 Fiscal 2019 Fiscal 2020 Fiscal 2021
450
First half of
Fiscal 2022
Eliminating excessive branches by optimizing branch
locations while maintaining points of contact with
customers
Reducing the number of installed ATMs against a
background of increases in convenience store ATMs and
cashless settlements
Review of Branch Functions
Shift to labor-saving branches
Branches located in government offices: 5 branches
■Review of business hours
Extension of business hours: 33 branches
*Excluding account transactions
Adoption of lunch break: 11 branches
<Branches>
Nakayama and Kaminada
(2 branches)
lyogin SMART plus * Released August 2022
Branches specialized in function of transactions to
respond to customers' persistent needs
<Branches>
Wake, Johoku, Kuwabara, and Awai
(4 branches)
いよぎん
SMART plus
Advanced Use of Branches and Environmental Friendliness
<Fukuoka Branch>
To be completed
in April 2024
<Nagoya Branch>
To be completed
in July 2024
Expansion of the Group Head System
DIK
Providing space for business meetings and consultations with customers that can also be
used by Group companies
■Securing an open seating working space that can be used both by headquarters and Group
companies
Providing space with a large capacity to hold seminars and consultation events
Copyright © 2022 lyogin Holdings, Inc. All Rights Reserved.
Introduction of the Group Head system
Core branches (full-service banking): 26 branches
Linked branches (branches specialized in individual
services): 63 branches
■Newly establishing Matsuyama Chuo Group (August 2022)
Strengthening cooperation between Okaido (Okaido
Branch) and Gintengai (Minatomachi Branch), the central
shopping streets of Matsuyama City
Based on regional needs, renovating branches to include rental spaces
targeting at third parties to contribute to liveliness
Both Fukuoka and Nagoya branches aiming to obtain ZEB Ready
certification
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