Consistent Progress Investor Presentation
More relevant to our clients with tighter resource
allocation
Client numbers and resources have decreased
Reduction
XXRBS
Narrower client focus still covers majority of potential fee pools
GBM Coverage of Top Fee Payers by Region
159
79%
82%
Banking TPA
(62%)
GBM Clients
95%
61
101
Banking RWA
(57%)
43
Impairments as
% of Loans &
Advances
to customers
Other
-5%
Notes:
EMEA
Include 250 fee payers by region.
21%
18%
Americas
Asia
Fees include all market revenues for DCM, ECM and Corporate Finance
63
Client satisfaction is recovering in all regions
Quality of client relationships, %
39
37
31
32
32
25
0.3
20
21
22
(33%)
0.2
2008
2010
32
32
2008 2009 2010
2008 2009 2010
2008 2009 2010
2008 2009 2010
UK
EMEA ex UK
AMERICAS
APAC
Source: Greenwich Associates
Good
OutstandingView entire presentation