Barclays Global Financial Services Conference

Key milestones - steps on the road to normality Jan: SLS fully repaid Non-Core targeted £60bn-65bn funded assets by year end Q1: MIB structure confirmed May: Last CGS funding matures Plan to IPO Direct Line Group Q1 Q2 Q3 Q4 Apr: £500m debt issuance by DLG completed Apr: 1 for 10 ordinary share consolidation proposed May: Resumption of preference share dividends announced APS coverage from minimum fee expires Plan for Santander sale to close ■Hopeful of FSA approval to exit APS in Q4 ■Direct Line Group IPO on track, markets permitting Branch sale to Santander complex, now re-planning for 2013 Completed **RBS Group 8

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