Seeing Beyond Numbers

Q1 2022 | Annual key performance indicators On track Behind At Risk Culture Targets Commercial Banking Targets 2021 Progress 2022 2024 2021 Progress 2022 2024 Employee Engagement index 74% 75% ≥80% Loan Growth ($) $14B $15B >$18B Employee turnover 27% 25% <20% % of Commercial loans in U.S. Women leaders AVP+ 37% ≥40% 14% 15% >18% Students from Black 8% 5% 5% community Maintain excellent Net Promoter Score 53 50+ 50+ BIPOC leaders VP+ 12% +3%(1) Capital Markets Targets Personal Banking Targets 2021 Progress 2021 Progress 2022 2024 2022 2024 Grow syndicate positions with core provincial and corporate issuers Mortgage time to yes 8 days 3 days 2 days 9th 7th Visa time to yes 25 days Instant Instant Expand coverage universe of our top-tier Commercial clients Participate in sustainable bond issuances with our core clients (1) 2025 Target ** Seeing Beyond Numbers 50% 75% 100% n.m. >75% >75% New Bank Account Openings Account Opening & Digital Activation n.m. 10x 30x <30 <30 2-3 days mins mins 33

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