Investor Presentaiton

ROI Mortgages: €23.0bn New Lending volumes and Market Share 27% €2.0bn 27% €2.3bn Bank of Ireland 2019 Results Announcement ROI Mortgages (gross) €24.1bn €23.7bn €23.0bn 24% €7.3bn €9.5bn €11.1bn €5.8bn €4.4bn €3.2bn €2.3bn €10.9bn €9.8bn €8.7bn Dec 17 Dec 18 Tracker Variable Rates Dec 19 Fixed Rates 2017 2018 2019 ■New Lending Volumes¹ Market Share 39 39 Pricing strategy • Fixed rate led mortgage pricing strategy which provides value, certainty and stability to our customers and to the Group • Fixed rate products accounted for c.93% of our new lending in 2019, up from c.30% in 2014 Distribution strategy - expansion into broker channel • Successful acceleration of on-boarding of new brokers during 2019 following re-entry into broker market in Q4 2018 (brokers accounted for 27% of the market in 2019) Wider proposition 7 in 10 ROI customers who take out a new mortgage take out a life assurance policy through BOI Group 3 in 10 ROI customers who take out a new mortgage take out a general insurance policy through BOI Group with insurance partners 1 Excluding portfolio acquisitions (2017 - €0.1bn; 2018 - Nil; 2019 - Nil) 2 Average customer pay rate of 110bps less Group average cost of funds of 46bps LTV profile Average LTV of 59% on mortgage stock at Dec 19 (Dec 18: 61%) • Average LTV of 74% on new mortgages in 2019 (2018: 71%) Tracker mortgages • €8.3bn or 95% of trackers at Dec 19 are on a capital and interest repayment basis • 81% of trackers are Owner Occupier mortgages; 19% of trackers are Buy to Let mortgages • Loan asset spread on ECB tracker mortgages was c.64bps² in 2019 NPE disposal / securitisation • ROI mortgages reduction in 2019 primarily driven by NPE disposal and securitisation transactions (€0.6bn) • Potential NPE transactions in 2020 will focus on ROI mortgages Bank of Ireland

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