FY22 Financial Overview
Digital Progress: All-Bank
• Canada: Strong Digital Sales growth, supported by growth in Active Digital Users and Active Mobile Users.
• Pacific Alliance: Continued progress in all Digital metrics, particularly Digital Sales and Digital Adoption.
Digital Adoption (%)
+300 bps
59%
56%
50%
43%
36%
2018
2019
2020
Q4/21
Digital Sales (%)
+2,300 bps
Active Digital
Users (#000)
7,524
8,073
6,316
5,276
+8%
+66%
8,733
2018
2019
2020
Q4/21 Q4/22
+11%
Q4/22
Active Mobile
Users (#'000)¹
6,727
5,903
7,496
4,513
3,559
+111%
2018
2019
2020
Q4/21
Q4/22
+800 bps
+0 bps
50%
42%
36%
28%
+2,800 bps
22%
Self-Serve
Transactions
89%
92%
92%
77%
81%
+1,500 bps
(%)²
2018
2019
2020
Q4/21
Q4/22
2018
2019
2020
Q4/21
Q4/22
12018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile
2 Self-serve transactions for prior periods have been restated to conform to the current presentation
15View entire presentation