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Investor Presentaiton

Mortgage Underwriting Process Centralised Underwriting in-place, no delegated discretions Bank of Ireland Group 1 Customer Application 2 Customer Credit Analysis 3 Credit Decision 4 Loan Administration Step 1 Step 2 Step 3 Step 4 Customer makes application through Branch or direct channels (Internet / Phone / Mobile Mortgage Manager) Anti Money Laundering checks completed Interview completed if branch application Standard application contains information on financing of loan and information on applicants assets and liabilities System generated query sent to Irish Credit Bureau and internal risk model Underwriting receives online application with Bureau and risk model output Assessment of credit and regulatory requirements Credit decision is made Max. 90% LTV for Owner Occupier, Buy-to-Let 75%¹ Appeals process in place for declined applications Mortgage Approval - stipulate T&Cs and send document requirements to applicant Send formal letter of offer *Macro-prudential regulation limits the proportion of new lending that can be written at the LTV maxima. 23
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