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Investor Presentaiton

FOCUS ON EFFICIENCY AND STRINGENT COST CONTROL COST TO INCOME RATIO 41.1% 35.9% 1H20 1H21 43.9% 36.4% 35.4% 2Q20 1Q21 2Q21 Continued investment in IT-related resources, digitalisation and marketing, in line with strategic priorities, and, at the same time, maintaining focus on efficiency and cost control OPERATING EXPENSES GEL MILLIONS +8.5% +15.8% 229 211 2 +13.5% 2 45 43 122 105 107 O 54 54 1 1 22 50 21 23 30 23 24 129 117 69 61 60 Cost optimisation measures initiated in 2Q20, the impact of which had been reflected in subsequent quarters 1H20 1H21 2Q20 1Q21 2Q21 c.35% Medium-term guidance Other operating expenses Administrative expenses Depreciation, amortisation and impairment Salaries and other employee benefits 29
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