Investor Presentaiton
Ferrero Group
Sustainability Report 2022
Introduction
Our sustainability
progress
Our reporting
F
The advanced standards of Ferrero plants
In our production plants and those of our main
sub-contractors, we use integrated SAP
software to distribute and monitor centrally all
data on quality-control processes.
We have a rigorous quality system,
guaranteeing product excellence at all our
production sites globally. We also continuously
monitor, and aim to improve, the quality
standards of our sites through a structured
quality-monitoring system that covers all
quality processes across the value chain. This
includes standardised inspections by qualified
personnel in all our plants, warehouses and
contractor premises, verifying the correct
application of our stringent standards, and
identifying opportunities for improvement.
Our corporate quality audit system is the
ultimate level of assurance, assessing
compliance to our standards throughout the
value chain. To ensure the effectiveness of our
entire quality system, all our production sites
are subject to internationally recognised
quality certifications by accredited third-party
bodies. The international standard we use for
quality-management-system certification is
ISO 9001, and our food-safety-management
system has been certified to the FSSC 22000
standard across all our production plants. In
addition, other certified management
standards are required locally, based on
market demands or statutory requirements.
As part of a continuous process of adaptation,
for each new production plant, we promptly
activate the certification procedure for the two
international standards referenced above - for
example, at our most recent acquisitions, at
Alzira in Spain and Castel D'Ario in Italy.
New certifications
ISO 9001:2015 Certification of the
Ferrero quality-management system
Within the framework of ISO 9001
certification, the third-party body
sampled four plants last year. They
carried out surveillance audits at
Balvano (Italy), Cork (Ireland), Hangzhou
(China), Poços de Caldas (Brazil) and
Brantford (Canada), and at the company
headquarters in Luxembourg. Franklin
Park and Somerset (US) received their
initial certification audit successfully. All
six HCO manufacturing sites were
audited: Agrichile (Chile), Duzce, Entegre,
Izmit and Keles (Turkey), and Korvella
(Italy). Overall, the external audit results
were positive, with no major 'non-
conformity' issues.
FSSC 22000 - Certification of the
Ferrero food-safety system
All our certified production plants were
audited in fiscal year 2021/22 to verify
compliance with FSSC 22000¹. The
overall outcome was positive, with no
critical 'non-conformity' issues. North
Canton and Somerset (US) received their
initial certification audit successfully.
Traceability and safety of raw materials
We have always taken great care when
selecting raw materials and packaging. In fact,
it is the quality and freshness of our
ingredients and materials that determine the
sensory attributes of our products, and this is
why we have developed innovative internal
procedures to ensure the highest quality. An
example is our 'sacco conosciuto' (or known
bag) of historical suppliers, which informs the
procedures our food technicians carry out -
such as sensory evaluations and analysis,
supplier inspections and food-safety practices
- to guarantee a raw material's traceability
across the chain of custody.
We select and evaluate all our suppliers using
a defined set of criteria and an electronic
platform that connects them with our food
technologists. The Ferrero Commercial Code of
Conduct also requires continuous inspections
at suppliers' production sites, during which we
implement specific controls on systems and
procedures to ensure the security and quality
of the supplies.
All plants use a specific internal Group
protocol, in line with modern risk-analysis
standards, to define the type and frequency of
the physicochemical, microbiological, and
organoleptic controls that must be performed
on samples from incoming materials.
In fiscal year 2021/22, across 27 Ferrero
production plants² and six HCO manufacturing
plants, we carried out:
1,677,898 controls on raw materials,
including physical, chemical and
microbiological analysis, in addition to
controls on semi-finished and finished
products; and
⚫1,065,898 controls on primary and
secondary packaging, including
organoleptic and defect-detection tests.
1. Alfreton plant is not FSSC 22000 certified.
2. Italy: Alba, Pozzuolo Martesana, Balvano, S. Angelo Dei
Lombardi; France: Villers-Écalles; Germany:
Stadtallendorf; Ireland: Cork; Ecuador: Quito; Belgium:
Arlon; Poland: Belsk Duzy; Argentina: La Pastora; Brazil:
Poços De Caldas; Cameroon: Yaoundé; Canada:
Brantford; South Africa: Walkerville; Idia: Baramati;
Russia: Vladimir; Mexico: S. José Iturbide; Turkey: Manisa;
China: Hangzhou; United Kingdom: Alfreton; USA: North
Canton, Bloomington, Franklin Park; Spain: Alzira,
Castel D'Ario.
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