Investor and Analyst Day Presentation

North America Route Based Services Customer Satisfaction is "Mission Critical" - Use of technology or tech-enabled platforms to deliver the service / solution, improving efficiencies and service quality to meet customer expectations: 1) Simplicity 2) Responsiveness 3) Reliability 4)Consistent Communication • • Phase One: Enable a "Customer 4 Life" experience by building a state of the art, centralized, leading edge Customer Care Center. Implemented internal Customer 4 Life platform which enables agent efficiency and Five9 telephony suite of solutions. Customer Channels Phone Email Wob Chat Mobile Social Management Applications Agent & Self Service Resources Five9 VCC CLOUD PLATFORM POWERED BY FIVE? CONNECT Integrations t GGOS Phase Two: Outsourced Agents c]ix Work-at-Home Agents Self-Service Experts • In-House Agents . • Implemented a new, modernized handheld application on the i-Phone 7+ All US Water and Coffee routes completed in Q3 2017 Route Sales & Service Enhanced user experience; improved performance and information visibility Significant efficiency improvements, reduced miss-keys & data errors Access to real-time data changes (Customer data, Route data) Alhambra® BELMONT® Crystal DEEP ROCK Hinckley. NAVARAMA Kentwod Mouflympus WATER Springs SPRINGS • • . Cott Phase Three: We have invested in Omnitracs Logistics Software, a global pioneer of fleet management, routing and predictive analytics solutions Improve and innovate service provided to customers through increased route density Increase frequency of route optimization through improved logistics efficiencies & reduce route delivery expenses omnitracs innovation. driven. NURSERY SPRINGS relyant: Sierra Sparkletts Sparkletts.ice STANDARDTM 8% coffee 20

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