SUSTAINABILITY REPORT 2021

UNLTD. UNITO Portobello shop Portobello Shop Ribeirão Preto (SP) Portobello Shop The group's retail unit is a leader in the relationship with architecture and design professionals and has 138 stores, 18 of which are owned. The Superstores, spaces from 700 m² to 1,000 m2 (7,534 ft2 to 10,763 ft2), offer the most complete design experience in the world of ceramic tiles and accessories, such as plumbing fixtures, mortars and grouts. It also offers product installation services and the Officina Portobello, the "haute couture" in the world of porcelain furniture. With an omnichannel vision, Portobello Shop offers a journey to the specifier and their customer in both digital and physical environments. The Archtrends platform, with 236,000 monthly hits, is a highlight in the inspiration and material specification stage, sharing content and project references. This digital performance continues to be constantly improved, so that the customer experience is increasingly fluid. <3 6

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