2021 Investor Day Presentation

Core platform transformation Near completion with no major issues to date and improved efficiencies Over 60% of Meridian ICPs have been successfully migrated to the Flux platform with the project due for completion in 2021 Meridian ICPs by Platform VELOCITY 96999 -1,679 on 16/04 FLUX 146295 *1,681 от 16/04 VELOCITY 39.87% Meridian. Emails Calls 粥粥粥 296 096 20% 15% 10% 5% 960 July AUX Sept 220 Customer Interactions Nov Dec Dec wer Feb Mar Flux Q Melocity 4% 9% 2% 3% FLUX 60.13% Source: Meridian % of customer base contacting for the month Source: Meridian Platform productivity benefits are being realised with improved customer care agent to ICP servicing ratios driven by reduced customer interaction volumes 11 MAY 2021] 2021 INVESTOR DAY PRESENTATION 13

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