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Investor Presentaiton

Cost Optimization and Right-Sizing of Business Rationale for right-sizing includes driving the digitisation strategy through introducing automated processes and branch rationalisation Key Highlights on Progress Made on Cost Optimization Strategy Footprints at Low Cost Closed branches have been replaced with inexpensive sales agency points, disbursing loans from tablets. 58 centers as at end of 2019. Opex Reduction Operating expenses reduced by 6% compared to same period last year. There however, was a one of cost of GHC12m in 2019 for redundancy Reduced Headcount Reduced headcount from 802 in Dec 2017 to 299 currently (Permanent staff only). Reduced Brick & Mortar Branch rationalization from 53 in Dec 2017 to 12 currently The total redundancy cost of GHC12m was taken in December 2019 affecting profitability for the 2019 financial year, however, these savings will be realized in the coming years Strictly Private & Confidential 9
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