Our Digital Consumer Bank Pitch

Chile Santander Chile is the country's leading bank Branches MA Employees 2020 Highlights 346 Strategic priorities Maintaining our leadership position in local banking in an increasingly 10,835 dynamic economic environment Loyal customers (k) 764 2 Digital customers (k) 1,547 Customer loans (EUR bn) 41 Continuing to progress in our technological developments in order to improve efficiency #1 NPS BEST DIGITAL BANK CHILE 2020 10TH YEAR GLOBAL LANUNG & FINANCE AWARDS Banco Santander Chile Finance review WORK CAFE SANTANDER Paga con la nueva Pulsera Chip Dow Jones Sustainability Indexes Customer funds (EUR bn) 38 Underlying attributable profit (EUR mn) 432 одо Underlying ROTE 13% Contribution to Group's profit 6% Expanding our digital platforms such as Life and Superdigital, improving our customer service indicators, and increasing loyal and digital customer base Santander superdigital FTSE4Good life Santander Note: Customer loans: Gross loans excluding reverse repos. Customer funds: customer deposits excluding repos + marketed mutual funds 36

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