Investor Presentaiton

Residential Business Segment (75% of Revenue, Q1 2021) Totalplay Residential offers value-added services supported by one of the leading infrastructures at the forefront of technological advances Key Highlights Totalplay Residential offers Double and Triple-Play bundles with high- quality content through a proprietary system - Services include Anytime TV and video on demand, and apps Delivers a home entertainment experience that has been a point of reference in the Mexican and international markets for years ☐ ~65% of customers have Triple-Play services ■ ~35% have Double-Play services Totalplay Residential Service Portfolio Internet Only to offer up to 500 Mbps, and capacity up to 1 Giga • 100% FO IPTV • 300 channels and Mobile App • First app in the market, since 2014 Seamless Anytime, Everywhere Services • VOD • • Totalplay • Remote • Phone line Customer service . Fixed & Softphone Totalplay® 115 in HD • Anytime TV • 4K • VOD WiFi extender Embedded Apps NETFLIX YouTube prime video HBO GO Claro sports STARZPLAY STAR blim PREMIUM Paramount+ 10

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