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Investor Presentaiton

BRAND AND CUSTOMER Strong improvement across domestic and international DOMESTIC 2015 YTD¹ 60% point LEAD over VA4 2015 YTD1 51% point LEAD over VA4 Perceived Best Domestic Airline For Business Travel Qantas Domestic continues to own this domestic market brand position First Choice Next Domestic Business Flight Qantas Domestic continues as the predominant first preference for Australian domestic business travel INTERNATIONAL 2015 YTD +14% pts On 2008² 2015 YTD +12% On 2008³ 2015 YTD +6% On 2010³ Provides Exceptional Customer Service Customer perceptions of Qantas International providing exceptional customer service are significantly up and at record levels Provides a Competitive Product Customer perceptions of Qantas International providing a competitive product are significantly up and at record levels Is a Premium Full Service Airline Customer perceptions of Qantas International being a premium full service airline are significantly up and at record levels 1. January 2015- April 2015 versus Virgin Australia. Source: Qantas Domestic Key Indicators Studies. 2. April to June 2008 quarter versus January to March 2015 quarter. Source: Qantas International Customer Satisfaction, Qantas. 3. Average between April to December 2008 versus January to March 2015 quarter. Source: Qantas International Customer Satisfaction, Qantas. 4. Virgin Australia. 47
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