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Investor Presentation

5 Improving Customer RMR and Unit Attrition ~500bps Decrease in Core RMR Attrition¹ YoY 17.0% 17.5% 17.6% 17.9% 17.8% 18.0% 17.7% 15.5% 14.8% 14.0% 12.7% Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2019 2019 2019 2019 2020 2020 2020 2020 Q1 Q2 Q3 2021 2021 2021 ~110bps Decrease in Core Unit Attrition¹ YoY H 17.5% 17.6% 17.3% 17.0% 16.6% 16.0% 15.4% 14.9% 14.4% 14.3% 14.3% Q1 2019 Q2 Q3 Q4 Q1 2019 2019 2019 2020 Q2 2020 Q3 2020 Q4 Q1 Q2 Q3 2020 2021 2021 2021 Note: (1) See Appendix for reconciliation from Net Income to Adjusted EBITDA Core Unit Attrition excludes Protect America and Select Security subscribers |||||BRINKS HOME Commentary ■ Core focus on unit economics, scaling, and enhancing the customer experience, which drives decreases in Core RMR and Unit Attrition ■ Continued reduction in core RMR attrition at 12.7%, a 500bps improvement YoY and 130bps sequentially (see next page for how Brinks Home has achieved this) ■Continued reduction in core unit attrition at 14.3%, a 110bps improvement YoY and flat sequentially (see next page for how Brinks Home has achieved this) o Consistent improvement over 8 consecutive quarters o Due to improved pool curves and data-driven retention initiatives that map customer data to enable real-time decisions 23
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