Investor Presentaiton
25
Integration Objectives: What success looks like
equity
CLAIMS
CUSTOMERS
Service Levels are met.
Complaints ratio stable or reduced.
Levels of customer satisfaction are appropriate.
• The reputation of the business is good.
FINANCIAL
Equity & Advantage claims spend is managed &
controlled.
Synergies with suppliers have been achieved and
savings are realised.
Operating expenses are stable and well managed with
the benefits of integration being realised.
• Revenue opportunities are realised, and further
income streams are being sought.
•
•
•
BUSINESS SUSTAINABILITY
The business model is adding value to all areas of the claims
business and pursuing a strategy of continuous improvement.
Alignment with IAG values has occurred.
The business is adhering to all regulatory / FSA requirements.
The business has a keen social awareness, and is continuing to
achieve environmental efficiencies.
The business has constructed a robust operating model upon
which it can develop and expand.
The business is protected through risk management controls.
·
•
PEOPLE
A strong and focussed management team is in
place.
An engaged and productive workforce is
consistently producing quality work.
• "Your Voice" survey results are consistent and
improving.View entire presentation