People & Talent Agenda

2018 Revenue by Market Type • Over 60% of revenue in Franchise or Small & Mid- Size markets Franchise 29% Large Urban 37% - Small & Mid-Size 34% • • Franchise: - Sole service provider - Long-term contracts. Optimal operating density Small & Mid-Size: - - Market leader Vertical integration Strong operating density Large Urban: - Vertical integration - More competitive 19

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