Healthier, Longer, Better Lives

Premier Agency: Driving a Step Change in Growth CAIA Malaysia: Unrivalled Distribution RECRUIT TRAIN MANAGE PROSPECT SELL SERVICE Digital Agency Management 100% Digitally-enabled Agency Force AGENT APP Q Search Name/ID No./ Policy No. PERFORMANCE MY GOALS MYLAN ANP CURRENT 839,000 <--18% NOTIFICATIONS LEADS Q Today CONVERTED Toll Lands 150 ▼ FILTER CONVERTED 80 (55%) EXISTING CUSTOMER VIKNESH AL VELUCHAMY +20% 1,180,000 3 AIA Offers 1 Opportunities PREMIUM MENT SUCCESSFUL LEE CHONG WEI CLAIMS PENDING CHRISE MALE POLICY LAPSED 3 AIA Offers , AN Mar 18 Active: 50 NEW LEAD IN PROGRESS Mo Total ANP 6 Mo RM200.80K ◉ Dashboard showing single view of customer Integrated with policy administration systems Marketing and lead generation through social media Real-time activity management by agents and leaders Advanced Analytics Enhancing Productivity Customer purchase propensity and insights to improve activity Performance alerts and real-time notifications improving productivity Gamification to influence behaviour and enhance skills אור Improved Activity and Productivity Active Agents 2H19 >20% 2H20 Cases per Active Agent >15% 2H19 2H20 35 95

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