Investor Presentaiton

Terminal Connectivity Issue . • Issue identified on 5 January 2021 70% of Tyro's merchants were unaffected by the incident • 18-year history with no equivalent event • Event does not sit comfortably with Tyro's DNA • • • Impacted merchants - > > 11% of merchants partially impacted (multi-terminal outlets with at least one functioning unit) 19% of merchants were fully impacted Developing dongle failover solution for every merchant - industry first move Make good program in action: > > > all financially impacted merchants invited to register with Tyro to enable remediation claims to be assessed ~85% of merchants that sought remediation already settled - balance being progressed the remediation process remains available for claims - providing a fast + straightforward process without the costs, delay + uncertainty inherent in legal proceedings • FY21 financial impact of terminal connectivity issue FY21 $'000 SAM TAYLOR P&L impact Discount on merchant service fee and terminal rental waivers 1,323 Staff costs related to the incident 217 Direct logistics costs and other costs related to the incident 2,737 Provision for remediation 9,008 FY21 P&L impact 13,285 Additional capex costs 1,600 VISA tyro 18

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