ALM Strategy and Insurance Market Opportunities
Project Inspire
Future-ready digital transformation
Reimagining our systems and processes by investing in new technologies and capabilities
22
22
Product
configurator
Enriched customer
interactions
Hyper-
personalization
Centralized
communication
CRM
Envisioned tracks for transformation
CRM
Quality CoE
Data
Platforms
оо
1000
mmm
Business
Process
Management
Hierarchy &
incentive
Management
Human
Resource
Management
Our end state
Efficient customer &
partner onboarding
QQQ
Data-driven
recruitments
Experiential hub
Integration
AI / ML driven
Enhanced
customer interactions
✓ productivity
Automated
issuance
B
Customer 360
view
Profitable
growth
mix
distribution
Diversified
first
Customer
& governance
management
Risk
Increased
persistency &
controls
digital &
Technology,
Analytics
HDFC
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