Albania: BPO Industry Profile
Public Private Partnerships are one of the most successfully leveraged
mechanisms to promote the BPO industry
Infrastructure
Joint funding for IT-Park,
transport and road
development
Negotiating telecom
provisioning & costs with
international service
providers
J.
Private Sector
Marketing & Branding
Joint funding international
& local marketing events
Liaising with embassies in
international target market
to promote the industry
Facilitating creation of
networks and associations
Innovation
22
Skill
Incentives and tax
deductions for "opex" on
training
Aligning academic
curriculum with industry
Collaborating with training
service providers for mass
skilling
Government
Developing digital
government services in
partnership with local
service providers
Dedicated R&D and
innovation hubs,
facilitated by the
Government
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