2021 ESG Report

17 2021 ESG Report CRCBANK 18 Communication with Stakeholders CRBC Bank attaches importance to communication with stakeholders and has established a regular stakeholder communication mechanism to listen to voices from different perspectives as an important basis for improving environmental, social and governance practices. Stakeholders Communication Channels Needs and Expectations • Compliance-based operation • Paying tax as the law requires • Promoting employment • Responding to national strategies Contributing to the development of the industry ⚫ Information disclosure Daily communication and reports ⚫ Site visits • Receiving supervision and inspection ⚫ Visiting reception Government • Stockholder |Do • Compliance-based operation • Consistent and stable investment returns •Risk management ⚫ Corporate governance • General meeting of stockholders Regular reports and announcements ⚫ Investor communication meeting Customer •Serving "Three Rural" ⚫ Launch the inclusive finance • Respecting customer privacy High quality customer service • Customer satisfaction survey • Visits • Customer activities • Account manager daily contact Identification of Material Issues In accordance with the Shanghai Stock Exchange's Guidelines for Environmental Information Disclosure of Listed Companies, Chinese CSR Report Preparation Guide by the Chinese Academy of Social Science (CASS-CSR 4.0), United Nations Sustainable Development Goals and Sustainability Reporting Guidelines published by Global Reporting Initiative (GRI) standards to define the process of reporting content, strengthen interaction with stakeholders through various means, and understand the level of concern, expectations and demands of stakeholders on our ESG. We identify and screen relevant ESG issues related through suggestions from the managerial level, benchmarking studies of domestic and international peers, multimedia information analysis and on-site research, and understand the level of concern of the issues by stakeholders, and then determine the final materiality of the issues. Sources of issues: • Proposed by management of the company Proposed by Internal and external experts base on analysis о 88 о Analysis on multimedia information 。 Research on benchmarking with domestic and overseas peers • Criteria and guidance on ESG 。 Feedback from suppliers 。 Community opinion solicitation Selection criteria: 。 Contribution to society and sustainable development • Common concerns of stakeholders ° Emphasized in ESG related guidance 。 Meeting the strategic development needs of the company Matrix of ESG Materiality Issues of CSRC Bank in 2021 فن Partner Keeping the contract Mutually beneficial and long-term cooperation • Improving supply chain management • Business negotiations • Project cooperation Industry communication 83 • Protecting employee rights and interests • Occupational health and safety • Training and development • Staff Employee care • Labor union Internal publication platforms such as internal journals and intranets Workers' Congress Daily communication ☑ Environment • Green operation • Environmental concept promotion • Environmental organization communication Public • Improve employment Build harmonious community Carry out public welfare activities • Financial education • Volunteer service • Public welfare activities Significance to Stakeholders Medium importance Low importance High importance Develop inclusive finance and improve people's livelihood Business ethics and compliance management Protecting employees' rights and interests Developing green finance Responding climate change Information security and privacy protection Preventing systemic risks Staff development and training Employee health and life care Adhere to green operation Financial product and technology innovation Community investment Building a responsible corporate culture Support national strategy Promoting financial literacy ● Environment Responsible sourcing Protecting customer rights and interests Society Enhancing customer experience Significance to CSRC Bank Governance We used online questionnaire research to prioritize the selected issues and understand the significants of ESG issues by internal and external stakeholders. During the reporting period, we received a total of 322 valid questionnaire results. After analyzing and calculating the questionnaire data, we finally determined the degree and boundary of issue disclosure and formed the matrix of ESG Materiality Issue of CSRC Bank.

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