Investor Presentaiton
Customer Service App (CSA)
SCNL has come up
with it's own
Customer
Service App
Provides latest updates to customer on Company's Policies,
Products & Services, Loans Availed, Contact Details etc.
Future of CSA...
SATIN
Push notification is available to provide updates to clients
for payment confirmations, payment reminders, loan
outstanding and launch of new products & services
Acts a platform for digital payments, hence
by ensuring digital literacy in Customer
More Automated process within CSA to
reduce dependency on branch staff
Digitization of customer related processes,
and a mode for cashless collection
Ensures improvement in data quality
Real time updating of LMS records as per
transactions, collection updates
Acts as customer's self-service tool - User friendly
Clients can verify their details available with branch and contact
authorities in case of discrepancies
SATIN CREDITCARE NETWORK LTD.
Reaching out!
Eliminates the use of physical copies of
loan documents provided to clients such
as Loan cards
Eliminates chances of staff fraud due to
elimination of cash handling
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