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Investor Presentaiton

73 ANNUAL INTEGRATED REPORT 2021 | AXTEL EMPLOYEE DEVELOPMENT The pandemic has served as a catalyst for the digitalization of many processes, one of which is employee training. Once again, this year most courses and training were conducted using digital platforms such as Microsoft Teams, which contributed to our digital evolution. In addition, we organized training programs in virtual format for technical matters and soft skills. Training Human-administrative competencies Alestra and Axnet brand culture Institutional training program Degreed Leaders Tower Climbing and Work at Heights Certification Welcome kit (onboarding) B Instructor training % of staff trained 96% 90% 89% 60% 11% 8% 0.5% 1 This program considers topics such as sustainability, agility, a new way of working, resilience, information security, human rights, code of ethics, integrity and the environment. 2 This certification program was carried out in a hybrid scheme, the theoretical part online and the face-to-face practice. THIS YEAR MOST COURSES AND TRAINING WERE CONDUCTED USING DIGITAL PLATFORMS SUCH AS MICROSOFT TEAMS, WHICH CONTRIBUTED TO OUR DIGITAL EVOLUTION =
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