Max India Limited Financial Overview
MAX
Extensive focus on service excellence -
a key strength for MHC
Focus on service excellence & medical
• Engagement with independent external agency (IMRB) for
monitoring patient satisfaction
MAX of
HEALTHCARE
Caring for
you... for life
quality
•
Strong clinical protocols
Strong IT system
Well established brand
Professionally run & Clinician
engagement
Investment in CRM; EHR; ERP
⚫ Leveraging IT for driving cost & operational efficiencies
IT Opex accounts for 1% of revenue
·
Strong presence in North India with brand recognition Pan India
Won numerous accolades including accreditations by the NABH,
NABL and awards by FICCI
Increased bandwidth for future growth & governance standards
Involvement of clinicians in strategic decision making through
doctor's governing bodies such as GMAC; HMEC etc
Focus on talent & training
2,100+ doctors; 3,100 nurses & 3,000 other trained personnel
• DNB (Diplomate of National Board) & fellowship programs
OTJ trainings for nursing & paramedic care
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