Investor Presentaiton

SBERBANK 170 YEARS. BY YOUR SIDE ANNUAL REPORT RETAIL BUSINESS 2011 A 23 22 22 << management report borrower to confirm academic performance, improved relationships with universities and revised the criteria for selecting educational institutions and assessing students' performance. Over the year, our student loan portfolio grew 20% to almost RUB 380 million. With a market share of 32.0%, Sberbank is the largest retail lender in Russia The Bank continued its involvement in the state programme to develop agriculture. More than 57,000 smallholder loans for over RUB 10 bil- lion were granted in 2011. Smallholders were permitted to borrow up to RUB 1 million per year, whereas previously this limit had applied to total debt. In addition, the timeframe in which a report on intended use of the loan must be submitted was extended from 45 to 90 days. Improving the lending process In 2011, consumer loans, car loans and major mortgage lending pro- grammes were provided through our Loan Factory platform, which was designed to increase the efficiency of lending process and enhance service quality without impairing the quality of loan portfolio. Loan Factory technology was successfully rolled out at all territorial banks. In 2011, 6.4 million loan applications were submitted (3 million in 2010) and over 4 million loans for RUB 690 billion were extended through the Loan Factory platform (2 million loans for around RUB 290 billion in 2010). The Banker magazine ranked our Loan Factory project as "highly rated" in the Innovation in Risk Management Technology category of its 2011 Banking Technology Awards. The project was also recog- nised as the largest project presented in the contest. Retail lending in the regions With a market share of 32.0%*, Sberbank is the largest retail lender in Russia. We offer our retail lending products in all regions of Russia. Our market share varies by region depending on different economic factors. As of 31 December 2011, Sberbank accounted for 19.2% of the Moscow market** and 45.2% of the market in the area served by Zapad- no-Uralsky Bank***, which represent, respectively, our minimum and This data is calculated as of 31 December 2011 for Sberbank as a whole. This data includes the aggregate share of Sberbank's territorial banks and the Central Office in the Moscow market. *** Zapadno-Uralsky Bank operates in the Perm Territory, Komi Republic and the Republic of Udmurtia. This data includes the ag- gregate operations of Sberbank's territorial banks and the Central Office in the territory. maximum shares in the retail lending segment. As of 31 December 2010, the smallest and largest market share was recorded in the same territories (16.9% in Moscow and 46.4% in the area served by Zapadno-Uralsky Bank). RETAIL DEPOSIT OPERATIONS While retail deposits remained a key source of funding for the Bank's operations, their level grew more slowly than that of lending volumes, reflecting an overall trend in the banking sector. Furthermore, ag- gressive policies adopted by our competitors contributed to a decline in Sberbank's share of the deposit market. With all these factors in mind, the Bank shifted its focus in 2011 towards stimulating the inflow of retail deposits through improved value propositions. Our new offers - Save Online, Top-Up Online and Manage Online with higher interest rates are only available through Sberbank Online, our online banking platform. To attract more customers, we also launched International, a new savings account that can be opened in British Pounds Sterling, Swiss Francs or Japanese Yen. Aside from a guaranteed interest rate, account holders can also benefit from foreign exchange rate change. Retail deposit operations in regions The Bank's retail deposit balance rose 18.4% year-on-year to RUB 5,726 billion, with the influx primarily driven by term de- posits. Over the year, the number of retail deposits increased by 23 million to more than 364 million. With a market share of 46.6%*, Sberbank has the largest portfolio of personal savings deposits in Russia. The Bank offers its deposit products in all regions of Russia. Our market share varies by region depending on different economic factors, including the competitive landscape in each particular region. As of 31 December 2011, Sberbank occupied 33.7% of the Moscow market** and 71.5%*** of the market in the area served by Srednerussky Bank, which represent, respec- tively, our minimum and a maximum shares in the retail deposit markets of our territorial banks. As of 31 December 2010, the smallest and largest market shares were recorded in the same regions (34.9% in Moscow and 72.1% in the area served by Srednerussky Bank). a whole. ** This data is calculated as of 31 December 2011 for Sberbank as This data includes the aggregate share of Moskovsky Bank and Sberbank's Central Office in the Moscow market. *** Srednerussky Bank operates in the Bryansk Region, Kaluga Region, Moscow Region, Ryazan Region, Smolensk Region, Tver Region and Tula Region. 170 YEARS. IT'S JUST THE BEGINNING WWW.SBERBANK.RU management report

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