2014 Financial and Corporate Responsibility Report
Product responsibility
Indicador
Content
2013 Mexico
Suppliers
Execution controls in-store:
Rally's: Review of execution standards
in-store through Mystery Shoppers.
Monthly indicator per unit and
operator.
The study measures indicators such as
fastness, kindness, cleanliness and
safety.
• Variables measured: outstocks, correct
pricing, lines at checkout, associates
walking customers to needed products,
and clean restrooms.
A comprehensive report is delivered
with the main opportunities found at
the Call Center and Rally's.
Supplier satisfaction survey
Third-party quantitative study
•
measuring supplier performance and
satisfaction level.
• Annual indicator ranking the business
•
unit in the market.
Benchmark vs. market.
2013 CAM
2014 Mexico
Execution controls in-store:
Rally's: Review of execution standards
in-store through Mystery Shoppers.
Monthly indicator per unit and
operator.
The study measures indicators such as
fastness, kindness, cleanliness and
safety.
Variables measured: outstocks, correct
pricing, lines at checkout, associates
walking customers to needed products,
and clean restrooms.
A comprehensive report is delivered
with the main opportunities found at the
Call Center and Rally's.
Supplier satisfaction survey
Third-party quantitative study measuring
supplier performance and satisfaction
level.
• Annual indicator ranking the business
unit in the market.
• This year, self-service is joined due to
centralization.
• Benchmark vs. market.
2014 CAM
NA
Bodega Walmart Superama
Sam's
Club
3633 O
5415
36236
2
8
6
1
2
10
PR6
Sale of banned or
disputed products
Rankings
Supplier chain
Business relations
Categories
Organitation
In-store performance
Indicate whether or not the NA
company sells:
banned products in certain
markets
questioned by stakeholders
or debated by the public
2014 Financial and
Corporate Responsibility Report
Self-service
NA
Sam's Club
9
7
31666
12222
6
There is no evidence of this kind of products being commercialized.
144View entire presentation