Barclays H1 2023 ESG Investor Presentation
Our strategy and ESG progress
Climate and sustainability
Social
Governance
Supporting our customers and clients
Retail
Launched our shared banking joint venture, Cash Access UK in February 2023 to
deliver more sustainable cash and face-to-face services for customers
Continue to grow Barclays Local: in-person banking support in >260 sites as of end
June 2023 through flexible banking pop-ups in addition to our mobile van network
• 10.5m Barclays UK mobile active customers as of end 2022
Basic current account - access to basic banking services for everyone
o >660,000 accounts open as of December 2022
Mortgages helped c.40,000 first-time buyers get onto the property ladder in
2022
SMEs
>30,000 businesses supported through educational content and activities relating
to navigating current economic challenges as of end June 2023
• >18,000 attendees at masterclasses provided through our Health Pledge Hub as
of end June 2023, discussing relevant topics facing small businesses today
• Launched our Specialist Coaching proposition for female small business owners in
March 2023, supporting them with business planning, cash flow management,
understanding of funding options and digital skills
Met US Community Reinvestment Act goals for 2022 by supporting and investing
in local CDFIs¹, small-medium businesses and non-profits
Cost of Living (COL) support
.
1.1m messages sent to retail customers via SMS offering a conversation to provide
support and help; led to c.5,000 unique conversations²
• Our nationwide cost of living engagement campaign launched in November 2022
to provide customer support and guidance, reached over 89% of all UK adults in
Q123
•
Mortgage customers facing increased rates have been proactively contacted to
offer support (c.3,000 SMS sent)
Further developing our Financial Wellbeing Scale to provide in-depth data analysis,
monitored across the BUK customer base for signs of potential financial difficulty
Mortgage customers who agreed a higher fixed rate early were proactively
contacted to consider moving to a new lower rate (c.4,000 SMS sent)
Cyber and digital trust
Proud initial signatory of the Contingent Reimbursement Model Code³
Founding members of Stop Scams UK - a cross industry group aimed at making it
harder for scammers to operate
Continued to invest in multi-layered security systems in 2022 such as App ID,
allowing our colleagues to verify to customers that they are a legitimate caller
Launched Fraud and Scams hub on our website in 2022 to educate the public on
how to keep themselves safe
Launched Authorised Users in 2022 - creates the ability for customers to add
someone they trust to their Barclays Current Account
1 Community Development Financial Institutions | 2 For the period covering June 2022 to June 2023 | 3 Setting out increased consumer protection standards |
25 | Barclays H1 2023 ESG Investor Presentation | 27 July 2023
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