Investor Presentaiton

REMEDIATION AND LARGE NOTABLE ITEMS CUSTOMER-RELATED REMEDIATION PROVISION CHARGES¹ PAYROLL REMEDIATION ($m) 832 66 525 314 46 766 266 0 188 479 94 • 91 314 172 97 2H18 1H19 2H19 1H20 2H20 ■Wealth-related Banking PROVISIONING AND UTILISATION ($m) 1,945 Costs to do 557 • Extensive review into payments to both current and former Australian colleagues Range of potential payroll under and over payments issues; remediating under payments dating back to 1 October 2012 2H20 provisions of $128m before tax ($90m after tax) including $20m before tax ($14m after tax) in Discontinued Operations • • >1,200 colleagues dedicated to remediation activities across NAB and MLC Wealth Salaried planner adviser service fee program substantially complete 801k payments made to customers since June 2018 at a total value of $716m IMPAIRMENT OF PROPERTY-RELATED ASSETS • • 2H20 charges of $134m before tax ($94m after tax) Primarily relates to plans to consolidate NAB's Melbourne office space with more colleagues expected to adopt a flexible and hybrid approach to working over the longer term • Ongoing cost savings <$20m p.a reflecting ~7 year lease tail; offset by transitional property costs in FY21 Customer payments 1,388 716 • Provision at Payments since 30 Sep 2020 June 2018 Continue to review means of accelerating payments to customers (1) Charges are post-tax and include amounts taken through discontinued operations. Wealth customer-related remediation transferred to Discontinued Operations following the announced agreement to sell 100% of MLC Wealth to IOOF Holdings Ltd (I0OF). Prior periods have been restated to include customer remediation charges for discontinued operations to be consistent with the current period presentation 17 National Australia Bank

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