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Investor Presentaiton

General Insurance: Higher North America Commercial Lines CYCR from CATS; On an AY, as adjusted, basis North America Commercial Lines improved; Personal Insurance results reflect the formation of Lloyd's Syndicate 2019 and COVID-19 impact on Travel business ($M) 2Q19 Net premiums written $3,307 2Q20 $2,347 Commercial Lines 2,364 Personal Insurance 943 2,497 (150) Net premiums earned $3,302 $2,653 Commercial Lines 2,457 2,263 Personal Insurance 845 390 ($5) (36) 31 $723 ($419) (385) (34) $424 Adjusted pre-tax income $718 $5 Exclude: Impact of CATS ($170) ($519) Adjusted pre-tax income (ex. CATS) $888 $524 Underwriting loss Commercial Lines Personal Insurance Net investment income Key Takeaways: North America Commercial Lines and Personal Insurance Underwriting Results ■ Net premiums written decreased by 29% to $2.3B; Personal Insurance decreased by $1.1B primarily as a result of $725M of ceded premium for new quota share reinsurance agreements and our newly formed Syndicate 2019, and lower Travel premium due to the impact of COVID-19. Commercial Lines NPW grew 6% driven by improved rate and retention in our core lines including Retail Property, Lexington and AIG Re ■ NA Commercial Lines CYCR increased 15.5 pts; on an AY, as adjusted, basis improved 3.2 pts driven by improved mix of business, significant rate increases, benefits from underwriting actions in 2019 and improvement in the expense ratio due to changes in the business mix ■ NA Personal Insurance CYCR increased 12.3 pts; on an AY, as adjusted, basis increased 14.7 pts driven by the impact of lower net premiums earned on the GOE ratio. In addition, the AYLR was higher due to the shift in business mix, offset in part by a lower acquisition ratio North America APTI ■ CATS of $519M includes an estimated $364M related to COVID-19, $81M related to civil unrest, and $74M related to natural CATS ■ NII decreased reflecting private equity losses, which are generally reported on a one quarter lag, and lower returns on fixed income securities North America Combined Ratios Total Commercial Lines Personal Insurance 115.7% 100.1% 101.5% 117.0% 108.7% 96.4% 2.6% 5.0% 19.6% 5.4% 22.6% 3.9% (1.7%) (1.2%) (3.1%) 1.3% (1.6%) 2.4% 104.8% 96.8% 97.3% 99.2% AYCR, as 96.0% 90.1% 10.6% 12.1% 11.3% 16.4% adjusted, 11.4% 8.8% 20.3% 15.7% 15.4% improved 13.8% 26.7% 3.2 pts 34.6% AYLR, as 65.9% 69.5% 72.5% adjusted, 70.8% 61.7% improved 46.7% 1.7 pts 2Q19 AIG 2Q20 2Q19 2Q20 PYD Ratio ☐ AYCR, As adjusted Calendar Year Combined Ratio CAT Ratio AYLR, As adjusted Note: Calendar year combined ratios refers to a GAAP measure; the corresponding accident year, as adjusted, ratios refers to financial measure not calculated in accordance with GAAP; definitions and abbreviations of Non-GAAP measures and reconciliations to their closest GAAP measures can be found in this presentation under the heading Glossary of Non-GAAP Financial Measures and Non-GAAP Reconciliations. GOE Ratio 2Q19 Acquisition Ratio 2Q20 13
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