2019 Investor Day

AMERICAN WATER What We Must Do Differently/Accelerate Over Next Decade: Connect continuously with customers & provide personalized choices through technology and human touch Increase outreach and social integration around "Water as Health" Continue to address Leverage Al to improve Water Quality and Safety aging infrastructure through accelerated CapEx Leverage genetic engineering to improve water quality Improve efficiency of operations and back-office functions through technology Plan for evolution and transformation of existing jobs to new jobs using Al, robotics and reskilling training and development 9

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