Investor Presentaiton

Digital Transformation Gaining Share 4Q19 Transactions (Tx) BanorteMovil Transactions +43% yly 332.2 4Q20 Branches 350 3.5% WEB 300 14% 232.1 250 200 150 94.2 36% Mobile 100 50 18% ATM 0 1Q 3Q 2017 2018 1Q 3Q 1Q 3Q 1Q 3Q 2019 2020 5% 26% POS 26% 19% 1% 1% Correspondents 1% Call Center 1% 22% 26% Mobile as a Point of Sale ☑Digital Deposit Account G Credit Card Payroll loans Time Deposits Customers Using Digital (millions) 4.7 4.5 4.2 4.3 4.3 4.1 3.9 3.5 Mutual Funds Insurance 1Q19 2Q 3Q 4Q 1Q20 2Q 3Q 4Q 28 Eco Hist DB NIM Rev C/I NI Div ROE LD Dep Loan ICAP BAP Guid Mkt App B GRUPO FINANCIERO BANORTE

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