Investor Presentaiton
Leading Customer Experience Driving Business Outcomes
AIA
Learn
Buy
Service
Claim
Financial Health Check
Digital on-boarding process
Product recommendations
■ Robo-assisted advice
■ Intuitive digital journeys
Al-powered assistant
Simplified submission
■ Al-enabled instant claims
■
Agent-customer matching
■ Personalised advice and offers
Digital health services
☐
Optimised care pathways
Technology, Digital and Analytics Enablers
Human-
centred
皇 *** Automation
AI / ML
journeys
Real-time
feedback
Customer
data mart
Integration with
agency tools
Service
Leading customer journeys with relentless
focus on simplicity, timeliness and reliability
Turnaround time speed
Net Promoter Score (NPS)
Engage
Compelling and engaging propositions with
integrated and exclusive services
Digital platforms monthly active users
↑ Leads generated
Grow
Improved persistency, larger case sizes and
more products per customer
↑ Customer retention
ANP from existing customers
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