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Investor Presentaiton

"S": Social Responsibility Our People • Training: During 2019, nearly 96,000 hours of annual employee safety training Employee engagement: Frequent surveys with formalized employee action teams Frontline employees: driving technology development Diverse job candidate pools: During 2019, 86% of job requisitions had a diverse candidate pool, with more than 57% of transfers/promotions filled by minority, female, veteran or disabled individuals Culture: Diverse, inclusive culture characterized by respect and dignity of every employee . • • • Our Customers Customer data protection: we do not share or sell personal customer data Technology development: ensuring a personalized positive experience Customer satisfaction: Top Quartile in the water industry Online communities as of 5/2020: You Tube 10,385,051views f 101,857fans 32,802 followers in 22,458 followers • • • Our Communities Community service: More than 5,000 hours in 2019 for company- sponsored events Charity support: Sponsored national workplace giving campaigns with the United Way and Water For People, as well as supporting our employees' own charitable endeavors through the American Water Charitable Foundation American Water Charitable Foundation: o Union sportsmen's alliance projects o Parks partnerships projects o Employee match program o Keep Communities Flowing AMERICAN WATER 26
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