Investor Presentaiton
"S": Social Responsibility
Our People
•
Training: During 2019, nearly
96,000 hours of annual employee
safety training
Employee engagement: Frequent
surveys with formalized employee
action teams
Frontline employees: driving
technology development
Diverse job candidate pools:
During 2019, 86% of job
requisitions had a diverse
candidate pool, with more than
57% of transfers/promotions filled
by minority, female, veteran or
disabled individuals
Culture: Diverse, inclusive culture
characterized by respect and
dignity of every employee
.
•
•
•
Our Customers
Customer data protection: we do
not share or sell personal customer
data
Technology development: ensuring
a personalized positive experience
Customer satisfaction: Top Quartile
in the water industry
Online communities as of 5/2020:
You
Tube
10,385,051views
f 101,857fans
32,802 followers
in 22,458 followers
•
•
•
Our Communities
Community service: More than
5,000 hours in 2019 for company-
sponsored events
Charity support: Sponsored
national workplace giving
campaigns with the United Way
and Water For People, as well as
supporting our employees' own
charitable endeavors through the
American Water Charitable
Foundation
American Water Charitable
Foundation:
o Union sportsmen's alliance
projects
o Parks partnerships projects
o Employee match program
o Keep Communities Flowing
AMERICAN WATER
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