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Investor Presentaiton

Navient is Focused on Cost Efficiency Industry-leading Efficiency Innovative financing reduces interest expense, maximizing cashflow and shareholder value ✓ Continue to drive strong margins through capital- efficient fee businesses, leveraging our scaled infrastructure and technical expertise Continuously Rationalizing Our Expense Base Focused on reducing expenses and improving efficiency across our businesses Delivering significant efficiency gains and migrating to a more variable expense structure Stable Efficiency Ratio While Managing An Amortizing Portfolio $95 47% 49% 48% $87 $81 Efficiency Initiatives Have Reduced Gross Expenses 3% Decline $945 $920 2018 2020 2019 Efficiency Ratio 2018 2019 2020 Total Gross Loans ($ billions) 2019 2020 Comparable Core Earnings Total Expenses ($ in millions) "Adjusted" and "Comparable" expenses are non-GAAP financial measures. By using these measures, management can make better short-term and long-term decisions related to expense management and allocation. © 2021 Navient Solutions, LLC. All rights reserved. 6
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