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Investor Presentaiton

Business Model OUR OPERATION Hospital Glória D'Or, Rio de Janeiro (RJ) Our management model is grounded on three pillars: economic sustainability, perceived quality and technical quality, always in line with Rede D'Or São Luiz's Vision, Mission and Values. We are proud to have a commitment to health based on humanized care coupled with cutting-edge technology, high standards of quality and comfort for our patients, employees and physicians. We operate in accordance with hospital concepts that include gains of scale, greater complexity, hospital network, emergency readiness, quality of care and a multidisciplinary team, always seeking to offer the best medicine to more and more Brazilians. Our management model includes the commitment to keeping the highest ethics and integrity standards in our care delivery practices, in the relationship with all stakeholders and in our commercial transactions. In line with Rede D'Or São Luiz's Vision, Mission and Values, our management mode is anchored in three pillars: 1. economic sustainability; 2. perceived quality; and 3. technical quality 39 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021 40
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