Investor Presentaiton
EMIRATES NBD
ANNUAL REPORT 2021
REVIEW OF
PERFORMANCE
continued digital evolution of their roles, primarily
through our new School of Data Sciences launched in
August.
The School ensures all employees can improve their
digital skills and capabilities with more than 4,000
employees undertaking training in 2021. Specialist
tracks ensure our existing digital experts maintain up-
to-date skills and knowledge, learning from technology
leaders like Google and IBM. Employees can also upskill
themselves into data and analytics-based roles through
the School's dedicated Advanced Analytics Academy,
launched.
Recognising the role of managers in encouraging and
guiding employees to prepare for role digitisation,
Group Human Resources has also launched a new,
coaching-focused leadership development programme.
Approximately 350 Senior and Middle Managers
completed the programme over 2021, paving the way
for 100 internal coaches and 50 mentors to be
introduced next year.
Focusing on other aspects of digitisation and training,
we delivered all staffing and training requirements for
Emirates NBD's highly innovative, technology-driven
Future Banking Zone at Expo 2020 Dubai, as well as for
our two on-site branches. We have also supported
training requirements for Emirates NBD's growing ESG
commitments. This includes partnering with Candriam
Academy, an affiliate of leading global asset manager
New York Life Investments. The new certification has
been completed by 100 employees across our global
offices and will be rolled out across other business units
in 2022.
Last but not least, a major internal transformation
commenced within HR, including significant investment
in people analytics, self-service and straight through
processing. A new performance management
framework was launched based on global best practices
to bring even more meritocracy to Emirates NBD,
particularly through an emphasis on coaching and
developmental feedback. Benefits from the broader
transformation are expected in 2022 onwards including
access to real-time HR data, increased HR cost
optimisation, and improved employee performance.
Attracting and retaining Emirati talent
In 2021, Group Human Resources launched a three-year
Emiratisation strategy to significantly increase our UAE
National workforce by end of 2023. Ruwad was unveiled
as the Group's new, elite graduate programme to build
its future C-suite and the largest investment in talent
management ever made. It includes partnerships with
leading global organisations; a unique differentiator for
the programme. Our existing, larger-scale UAE National
graduate programme was also revamped and is now
known as Bedaya.
For the Group's experienced Emiratis, a critical priority is
enhancing their engagement, retention and skill
development, with a dedicated unit in our Emiratisation
team established to drive this. A major rehaul of Emirati-
tailored leadership development programmes is
underway including sponsored MBA opportunities from
leading global business schools. Emirates NBD's new
bank-wide succession and talent frameworks were both
revamped in 2021 and now strongly prioritise high-
performing Emiratis.
Continued COVID-19 support
After leading the Group through the COVID-19 pandemic
in 2020 with our entire workforce operating from home,
in May 2021 Group Human Resources led back
everyone's return to our offices in partnership with
Group Operational Risk.
Earlier in an unprecedented effort, Group Human
Resources directly helped employees stuck abroad due
to border closures return to the UAE through chartered
flights along with their immediate family members.
Other COVID-19 relief efforts included ongoing
vaccination drives, education sessions with leading
health experts, and surveys to measure employee
morale during the mandated work-from-home period.
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Diversity and Inclusion
In 2021, Group Human Resources introduced a
dedicated Diversity and Inclusion department to further
enhance and celebrate the Group's diversity, which
already boasts 81 nationalities working across 13
countries. Our Emirates NBD Group operations include
a 40 percent female workforce and has a long-standing
tradition of hiring PwD.
Emirates NBD
بنك الإمارات دبي الوطني
During 2021, 49 PWD were hired by Emirates NBD and
provided with additional support including access to
extra leave, equipment and wellbeing support. We also
continued our PwD-related training with disability
etiquette workshops, and both American and Emirati
sign language training.
39.
Emirates NBD Al Quds branch in Riyadh awarded LEED® Gold certification
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