Investor Presentaiton

We are a digital Bank with branches Multichannel Available where, how and when the customer desires The value of a digitized ecosystem Qualified information flow through affiliates 32 million hits/month on Consumer Finance and Webmotors Remote Channel Physical Channel Digital Channel Customer acquisition а Customer Customer Loyalty Principality Products that fulfill all needs of our customers External Channel (Lug G 10 million hits/month on Esfera, Sim, emdia and Return 10 million unique hits/ month on Toro 4 million customers served/monthly via Virtual Assistant INVESTOR RELATIONS Credit Cycle 98% of our loyal customers use two or more channels [email protected] 0800 286 8484 FAQ www.santander.com.br/faq Full Offering Natural language processing Data intelligence in the search for principality We increased data usage by +15x in 2 years -60% in model development time (MLOps) 87% of personalized offerings using Advanced Analytics Hyper-personalization with 20 thousand niches Cognitive Al Deep Learning in speech-to-text for improved renegotiation offerings Scaled adoption of NLP1 on the Virtual Assistant and Call Center 10

View entire presentation