Building the Bank of The Future

Costs firmly controlled with focus on future growth Cost to Income Ratio (%) 33% 29.1% Key Highlights 32:4% • 28.5% 26.0% 25.3% 25.5% 27.2% 25.6% 25.3% 25.3% • • • Emirates NBD 60 years together 1601 Cost to Income ratio at 27.2% for 2023, comfortably within guidance with continued acceleration of investment for growth supported by income Q4-23 Cost to Income ratio of 32.4% increased from Q3 due to lower quarterly income and higher other costs Other Costs increased in Q4 due to higher marketing costs including COP28 sponsorship and seasonal events • IT and Communication costs increased on continued investment to deliver market leading technology solutions Cost to Income ratio guidance is within long-term 33% range • Q4-22 Q1-23 Q2-23 CI Ratio (YTD) CI Ratio (QTD) Q3-23 Upper Guidance range Q4-23 Operating expenses trends (AED m) 17% Operating expenses composition (%) Breakdown as of FY-23 3,332 2,858 2,817 2,896 2,642 1,012 Other Expenses 19% 601 857 794 620 Staff 54% 268 309 Other Cost 219 219 211 217 219 IT & Commun. 268 236 178 Dep. & Amort. ■Staff Cost 1,514 1,567 1,634 1,810 1,792 Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 Marketing & Communication 9% IT, Equipment & Supplies 8% Depreciation & Amortisation 7% Service & Legal 4% 22

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