1H24 Financial Results
Our commitment
Our commitment to sustainability
Building a brighter future for all
Climate
strategy
• Set financed emissions targets
for nine sectors1, representing
•
•
65% of in-scope drawn lending²
Funded 46 Sustainable Finance³
transactions in 1H24 across BB
and IB&M, totalling $5.9bn in
new and re-financed funding
Partnered with Tesla Australia to
help customers switch to electric
vehicles
• Refreshed our Green, Social &
Sustainability Funding
Framework supporting
Sustainable Funding Instrument
issuance
•
Engaging
our people
New Enterprise Agreement with
90% of respondents voting 'yes'
• $1,000 once-off cost of living
payment and up to 13% pay rise
over 3 years for eligible
employees
• 76% employee engagement,
Your Voice Survey5
•
New cultural diversity goal for
Executive Manager and above
roles6
472 leaders through 'Leading
Tomorrow'
Supporting
our customers
Over $750m7 spent to prevent
fraud, scams, financial and
cyber crime
NameCheck prevented an
estimated $20m of scams
against 8,600 customer
payments and ~$180m in
mistaken payments8
CallerCheck verified ~2m calls
to and from CommBank⁹
• ~8m customers contacted on
•
scam awareness and education
Largest ATM and branch
network with -40% of branches
based in regional Australia
•
.
•
.
•
Strengthening
our communities
Over $2m in grants made to 201
community organisations by
CommBank Staff Foundation
$2.5m raised by over 7,600
participants for Can4Cancer
Emergency assistance provided
to customers and communities
impacted by Cyclone Jasper
Partner of the CommBank
Matildas and Australian
Women's International Cricket
team
Super Sponsor of SXSW
Sydney
•
•
•
Conducting
business responsibly
Partnership with Supply Nation
to support the growth of
Indigenous businesses
• $7.8m Australian Indigenous
supplier direct spend, 47%
increase on 2H23
Published our 2023 Modern
Slavery and Human Trafficking
Statement in accordance with
the Australian Modern Slavery
Act 2018 (Cth) and UK Modern
Slavery Act 201511
$6.1bn
in total renewable energy
exposure, up 30% compared
to Jun 23
37%
Cultural diversity in Executive
Manager and above roles
(Goal: 40%, 2028)
#1
NPS10 Retail,
Business and
Institutional Banking
6,910
participants supported through
the Financial Independence
Hub since inception (1 July 2020)
65.6
RepTrak reputation score 12
+12.6 vs Jun 18
1. Since June 2022. 2. Drawn lending as at 30 June 2022. In-scope portfolio excludes exposures to finance and insurance, and government administration and defence ANZSICS. 3. Sustainable Finance transactions
include Green, Social, Sustainability and Sustainability-Linked Loans and Trade Finance products. 4. Group total committed exposure as at 31 December 2023. Renewable energy exposures includes pure-play
renewables companies and diversified power generation customers where at least 90% of electricity generated is from renewable sources. 5. 'CBA Your Voice' employee survey as at September 2023. 6. CBA's
aspiration is for Executive Manager and above roles to match the cultural diversity of our Australian-based workforce. 7. Includes expenditure on operational processes and upgrading functionalities spent in FY23.
8. Includes preventing ~$180m of mistaken payments by customers and an estimated $20m of scams across 8,600 customer payments via the CommBank app and NetBank from July to December 2023.
9. From July 2023 to December 2023. 10. Refer to sources, glossary and notes at the back of this presentation for further details. 11. Statement available at commbank.com.au/sustainabilityreporting.
12. CBA and major bank peer reputation scores. Source: RepTrak, The RepTrak Company. Data is collected throughout the quarter and reported at quarter end from July 2020.
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