Financial Performance and Remediation Update

52 59 OUR TECHNOLOGY TRANSFORMATION UNDERPINS EXECUTION OF OUR STRATEGY KEY AREAS OF FOCUS Leverage the Cloud, Microservices and APIs 3 YEAR ACHIEVEMENTS¹ - • 54% of total apps² now running on the cloud and targeting 80% – greater flexibility and reliability • Built >300 microservices and >2,500 APIs – increasing efficiency of new feature delivery • Reduced the number of applications by 13%³ - reduced complexity Simplify legacy technology Embracing Data & Analytics World class cyber security Culture of high speed delivery • • • . • Simplified and modernised workplace technology for colleagues 87% reduction in High and Critical rated incidents 4 - significantly less customer impacts Delivered numerous machine learning use cases for processes such as voice analytics & compliance, customer complaints, fraud and insider crime detection, customer retention, financial difficulty support, and credit decisioning Kept losses broadly stable despite significant surge in attempted fraud Achieved a 18% increase in NIST5 score - improved capability to protect customers Significant reduction in average time to deliver change 32% improvement in technology productivity6 Insourcing key technology functions & uplifting skills • Insourcing of major contracts mostly completed, or winding down. Workforce now 68% insourced from 30% • >2,700 industry recognised cloud certifications (#1 in Australia for AWS & Azure for non-cloud companies) Investment in technology has generated clear benefits and underpins cost & revenue momentum going forward Cost reduction NPS7 increase Improved resilience Faster time to market Safe growth Uplifting colleague skills 1234 1. Using October 2018 as the baseline 5. 2. Application count is based on full application set, regardless of technical platform The NIST Cybersecurity Framework provides guidance for how organisations can assess and improve their ability to prevent, detect, and respond to cyber attacks. 3. 4. Reduction calculated on a like for like basis, excluding acquired or divested businesses Incidents include NAB and BNZ, using FY17 as baseline 6. 7. Based on the improvement in delivery velocity, as measured by story points delivered Net PromoterⓇ and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld National Australia Bank

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