Investor Presentaiton
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Digital Adoption
% Customers registered on App
84%
87%
80%
76%
72%
Unique user logins as % of
active customers
Customer Rating on Google
Playstore
3.9
57%
51%
51%
54%
54%
As of 18 Oct'22
IIII
Q3FY22 Q4FY22 Q1FY23 Q2FY23
Average payment per user on app
30,159
Q2FY22 Q3FY22 Q4FY22 Q1FY23 Q2FY23
Q2FY22
% of Service Requests raised on App
% Non-cash collections
Avg time spent by
user on the app per session
2m 08 sec
For Q2FY23
For Q2FY23
87%
88%
80%
82%
83%
91%
92%
92%
94%
94%
1
Q2FY22 Q3FY22 Q4FY22 Q1FY23 Q2FY23
Q2FY22 Q3FY22 Q4FY22 Q1FY23
Q2FY23
Source: HomeFirst App Database
Note: Service requests raised are a count of unique requests made by the customers on the app.
15
Investor Presentation - Q2 FY23
No of Payments via Customer App
16,331
For Q2FY23
homefirst
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