ANNUAL INTEGRATED REPORT 2021

30 ANNUAL INTEGRATED REPORT 2021 | AXTEL = ONE OF OUR TOP PRIORITIES IS TO ENSURE THAT OUR SERVICES ARE RELIABLE AND THAT SOLUTIONS FOR OUR CUSTOMERS SUFFER MINIMUM INTERMITTENCY DESPITE THESE ADVERSITIES BUSINESS CONTINUITY Some of the risks associated with technological disruptions that we face on a daily basis are: weather events, natural disasters, cyber-attacks, and technical failures. Regarding network issues, we are exposed to risks and opportunities such as net neutrality, paid peering and zero rating. 13 % OF REDUCTION IN INCIDENTS WITH AN IMPACT ON THE SERVICE

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