Investor Presentaiton
Fulfilling the needs of customers digitally and increasing engagement
13
MBANK/IBANK*
Number of monthly active users**
Number of transactions
MILLIONS
9:41
Search
Total Available Amount
4,652.23
Operations
Visa Gold
2,744.00
0000
THOUSANDS
+31.6%
+57.0%
+7.5%
+17.2%
9:41
41.3
959
892
853
766
729
35.4
35.3
Categories
30.2
26.3
64.3%
61.2%
62.4%
Payments
58.8%
56.0%
65.600
Jun-21
VISA
.
Payments
Transfer to
Own
Accounts
PLUS
8,744
MR Poets
26,744
Deposits and Liabilities
Lubdres
9,744.000
Deposts
7,060.000
Best Mobile Banking App in Central and
Eastern Europe (Global Finance, 2022)
Sep-21
Dec-21 Mar-22 Jun-22
2Q21
3Q21
4Q21
1Q22
2Q22
Google play
App store
Number of monthly active users
mBank
iBank
4.7
4.8
Share in monthly active customers (individuals)
Daily active users/
45.8%
monthly active users
+5.6 ppts
y-o-y
Average number of
transactions per month in
mBank
Customer Satisfaction
13.4m
+58.7% y-o-y
Score
91%
* Information on this slide depicts the use of mobile and internet banking platforms by individual clients.
** Monthly active user - at least one login within the past month in mBank or iBank.View entire presentation