Investor Presentaiton
Global Centres of Excellence will enhance customer experience and
business effectiveness
European Hubs
Azure CoE
Pega CoE
Indian Hubs
*Progressive capability build, move up
the value chain as hubs evolves"
High volume, low customer touch points
Coding/Development CoE
Australian Hubs
InfoSec CoE
Data CoE
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Key principles
Develop global Centres of Excellence for common / consistent
processes
Progressively build local expertise
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High volume, low customer touch points – Indian hubs
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Low volume, high customer touch points - local hubs
Progressive capability build of the Indian Hubs - will move up the
value chain as capability evolves
Utilise time zones to truly leverage "follow the sun❞ strategy to
improve client service
Global guidelines established, applied locally, governed globally
18 June 2019
Link Group Investor Presentation & Strategy Update
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