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Investor Presentaiton

Global Centres of Excellence will enhance customer experience and business effectiveness European Hubs Azure CoE Pega CoE Indian Hubs *Progressive capability build, move up the value chain as hubs evolves" High volume, low customer touch points Coding/Development CoE Australian Hubs InfoSec CoE Data CoE • Key principles Develop global Centres of Excellence for common / consistent processes Progressively build local expertise • High volume, low customer touch points – Indian hubs • . • • Low volume, high customer touch points - local hubs Progressive capability build of the Indian Hubs - will move up the value chain as capability evolves Utilise time zones to truly leverage "follow the sun❞ strategy to improve client service Global guidelines established, applied locally, governed globally 18 June 2019 Link Group Investor Presentation & Strategy Update 77
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